Job Type: Full Time
Location: North Platte, NE
Hours: Day Shift
Strives to return a satisfactory operating profit for department and return on investment for dealer capital invested in parts inventory. Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising, promotion, and sales.
Pay is negotiable based on experience.
ESSENTIAL DUTIES: Include the following. Other duties may be assigned.
-Forecasts goals and objectives for the department and strives to meet them.
-Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
-Prepares and administers an annual operating budget for the parts department.
-Maintains a balanced inventory consistent with the requirements of the service department, sales department, wholesale accounts, and the do-it-yourself public.
-Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
-Establishes individual parts inventory levels and balances them for maximum turnover. Target of 6 gross turns per year.
-Monitors and adjusts inventory to minimize obsolescence. Target of 2% or less of 12 months+ aged parts inventory.
-Oversees and follows core returns to insure timely and proper credits are received.
-Ensures that all parts and cores are properly tagged so that the dealership recovers full credit from factory. Ensures all core procedures and policies are being followed to protect dealer from lost dollars in the handling of cores.
-Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 85 percent of all orders. Target fill rate of 90% for counter sales. Also maintain an acceptance rate of 90% or higher for all RimPro managed dealer stock order through Daimler to receive benefits of no handling charge returns and free freight.
-Supervises stock order procedures. Coordinates purchases where possible with other locations to maximize buying potential and reduce costs and improve margins.
-Directs shipping and receiving efforts to ensure timely processing.
-Analyzes sales, expenses, and inventory monthly to maintain profit goals. Maintains sales and profits per parts employee on target with current industry benchmarks.
-Develops and administers an aggressive wholesale parts program to produce profit.
-Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
-Works with the service manager to ensure a timely turnaround of parts needed for jobs. Meets with Service Manager regularly to plan parts needs for incoming repairs. Also works with Service Manager to develop sales promotions in our service department to increase shop sales and productivity.
-Attends managers meetings.
-Holds a minimum of weekly department meetings/huddles.
-Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
-Provides technical assistance to parts department employees. Ensures all parts staff is trained properly.
-Monitors parts department employees’ payroll records. Control’s personnel cost and eliminates unnecessary overtime.
-Uses 5S inspections as dictated by Elite Support and assigns maintenance or cleaning duties to all staff to ensure parts department is clean and maintained.
-Coordinates a prompt, efficient, and timely flow of paperwork.
-Monitors daily reports such as DOE, DOC, and sales productivity.
-Utilizes and monitors the lost sales tracking report.
-Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
-Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
-Handles customer complaints immediately and according to the dealership’s guidelines.
-Ensures that all dealership purchases are properly accounted for before payment is made and that the purchase order system is being properly used.
-Maintains compliance of Elite Support by working with Continuous Improvement Coordinator (CIC), Change Management Team (CMT), management, and with department personnel. Sets training development plan for parts department with all positions on Elite Support requirements, and all other factory parts training i.e., Daimler, Cummins, CAT, etc.
-Works and complies with all factory programs, including but not limited to Excelerator Customer Link, TruckBucks/InterCircle Rewards, Alliance branded parts, and any other factory i.e., CAT, Cummins, Detroit programs designed to assist with our efforts to promote increased business and improve our customer experience.
-Enforces safety requirements, including but not limited to forklift training and operation, daily forklift inspections, processing of MSDS sheets on all products carried, hazardous material handling and disposal requirements, and OSHA Right-to-Know. Works closely with all NTC authorized outside safety consultants, i.e., KPA, to ensure all safety requirements are being met and enforced. Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
-Maintains professional appearance.
Marginal Duties: Include the following:
-Assists in the collection of past-due accounts.
-Directly supervises seven to ten employees in the Parts Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Maintains and files with HR all personnel warnings, or other counseling efforts. Seeks upper management input when necessary. May terminate or suspend employees when attempts to improve performance fail.
-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
-High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
-Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
-Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
-Automotive Service Excellence (ASE) Parts Certifications, or equivalent experience.
-Medium/Heavy Truck Parts Expert Certification
-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and extreme heat. The noise level in the work environment is usually moderate.